๐ Shipping Policy
At 3RoodQ8, we are committed to delivering your order as fast as possible and in perfect condition. Here are the details of our delivery service.
๐ Delivery Areas
We deliver to all governorates and areas across Kuwait:
ย Kuwait City โข Hawalli โข Farwaniya โข Ahmadi โข Jahra โข Mubarak Al-Kabeer
โฐ Delivery Times
๐ Express Delivery โ same day within 4โ6 hours
ย ย ย ย โข Orders placed from 10 AM to 8 PM
ย ย ย ย โข Orders placed after 8 PM will be delivered the next day
๐ฆย International Shippingโ within 5โ7 business days
๐ฐ Shipping Rates
๐ฐ๐ผ Within Kuwait โ 1 KWD only
๐ International Shipping โ calculated based on country and weight
๐ฒ Track Your Order
โข You will receive an SMS or WhatsApp message with your tracking number once your order is shipped
โข You can also track your order from your account on our website
โข To contact our delivery team: ๐ 22281008
๐ฆ Packaging
All orders are carefully packaged to ensure they arrive in excellent condition. If your order arrives damaged due to shipping, contact us immediately with a photo of the product.
โ ๏ธ Important Notes
โข Delivery times are estimates and may be affected by public holidays
โข Please verify your delivery address before confirming your order
โข We are not responsible for delays caused by incorrect information provided by the customer
๐ Return Policy
At 3RoodQ8, we guarantee a comfortable and secure shopping experience. If a product doesn't meet your expectations, you may return it under the following conditions.
๐ Return Window
You may request a return within 14 days of receiving your order.
Requests submitted after this period will not be eligible for return.
โ Return Eligibility Conditions
โข Item is unused and in its original condition
โข Item is in its original packaging, intact
โข Order number and reason for return are provided
โข Request submitted within 14 days of receipt
โ Non-Returnable Cases
โข Items that have been used or damaged by the customer
โข Opened items that cannot be resold
โข Items returned more than 14 days after receipt
โข Customized or made-to-order products
โข Sale or discounted items (unless manufacturing defect)
๐ How to Request a Return
1. Contact us via WhatsApp or email
2. Provide your order number and reason for return
3. Attach a clear photo of the product if there is a defect
4. Our team will reach out within 24 hours to confirm and arrange pickup
๐ Return Shipping Cost
โข Error on our side (damaged or wrong item) โ we cover the full shipping cost
โข Return for personal reasons โ shipping cost is covered by the customer
๐ฐ Refund After Return
Once the item is received and inspected:
๐ต K-Net โ up to 10 business days
๐ต Visa / Mastercard โ up to 15 business days
๐ต Cash on Delivery โ store credit or bank transfer
๐ Contact Us
๐ฑ WhatsApp
๐ง Email
๐ Contact form on our website
