🚚 Shipping Policy

At 3RoodQ8, we are committed to delivering your order as fast as possible and in perfect condition. Here are the details of our delivery service.

📍 Delivery Areas

We deliver to all governorates and areas across Kuwait:

 Kuwait City • Hawalli • Farwaniya • Ahmadi • Jahra • Mubarak Al-Kabeer

⏰ Delivery Times

🚀 Express Delivery — same day within 4–6 hours
    • Orders placed from 10 AM to 8 PM
    • Orders placed after 8 PM will be delivered the next day

📦 International Shipping— within 5–7 business days

💰 Shipping Rates

🇰🇼 Within Kuwait — 1 KWD only
🌍 International Shipping — calculated based on country and weight

📲 Track Your Order

• You will receive an SMS or WhatsApp message with your tracking number once your order is shipped
• You can also track your order from your account on our website
• To contact our delivery team: 📞 22281008

📦 Packaging

All orders are carefully packaged to ensure they arrive in excellent condition. If your order arrives damaged due to shipping, contact us immediately with a photo of the product.

⚠️ Important Notes

• Delivery times are estimates and may be affected by public holidays
• Please verify your delivery address before confirming your order
• We are not responsible for delays caused by incorrect information provided by the customer

🔄 Return Policy

At 3RoodQ8, we guarantee a comfortable and secure shopping experience. If a product doesn't meet your expectations, you may return it under the following conditions.

📅 Return Window

You may request a return within 14 days of receiving your order.
Requests submitted after this period will not be eligible for return.

✅ Return Eligibility Conditions

• Item is unused and in its original condition
• Item is in its original packaging, intact
• Order number and reason for return are provided
• Request submitted within 14 days of receipt

❌ Non-Returnable Cases

• Items that have been used or damaged by the customer
• Opened items that cannot be resold
• Items returned more than 14 days after receipt
• Customized or made-to-order products
• Sale or discounted items (unless manufacturing defect)

📋 How to Request a Return

1. Contact us via WhatsApp or email
2. Provide your order number and reason for return
3. Attach a clear photo of the product if there is a defect
4. Our team will reach out within 24 hours to confirm and arrange pickup

🚚 Return Shipping Cost

• Error on our side (damaged or wrong item) ← we cover the full shipping cost
• Return for personal reasons ← shipping cost is covered by the customer

💰 Refund After Return

Once the item is received and inspected:

🔵 K-Net — up to 10 business days
🔵 Visa / Mastercard — up to 15 business days
🔵 Cash on Delivery — store credit or bank transfer

📞 Contact Us

📱 WhatsApp
📧 Email
🌐 Contact form on our website