🚚 Shipping Policy
At 3RoodQ8, we are committed to delivering your order as fast as possible and in perfect condition. Here are the details of our delivery service.
📍 Delivery Areas
We deliver to all governorates and areas across Kuwait:
Kuwait City • Hawalli • Farwaniya • Ahmadi • Jahra • Mubarak Al-Kabeer
⏰ Delivery Times
🚀 Express Delivery — same day within 4–6 hours
• Orders placed from 10 AM to 8 PM
• Orders placed after 8 PM will be delivered the next day
📦 International Shipping— within 5–7 business days
💰 Shipping Rates
🇰🇼 Within Kuwait — 1 KWD only
🌍 International Shipping — calculated based on country and weight
📲 Track Your Order
• You will receive an SMS or WhatsApp message with your tracking number once your order is shipped
• You can also track your order from your account on our website
• To contact our delivery team: 📞 22281008
📦 Packaging
All orders are carefully packaged to ensure they arrive in excellent condition. If your order arrives damaged due to shipping, contact us immediately with a photo of the product.
⚠️ Important Notes
• Delivery times are estimates and may be affected by public holidays
• Please verify your delivery address before confirming your order
• We are not responsible for delays caused by incorrect information provided by the customer
🔄 Return Policy
At 3RoodQ8, we guarantee a comfortable and secure shopping experience. If a product doesn't meet your expectations, you may return it under the following conditions.
📅 Return Window
You may request a return within 14 days of receiving your order.
Requests submitted after this period will not be eligible for return.
✅ Return Eligibility Conditions
• Item is unused and in its original condition
• Item is in its original packaging, intact
• Order number and reason for return are provided
• Request submitted within 14 days of receipt
❌ Non-Returnable Cases
• Items that have been used or damaged by the customer
• Opened items that cannot be resold
• Items returned more than 14 days after receipt
• Customized or made-to-order products
• Sale or discounted items (unless manufacturing defect)
📋 How to Request a Return
1. Contact us via WhatsApp or email
2. Provide your order number and reason for return
3. Attach a clear photo of the product if there is a defect
4. Our team will reach out within 24 hours to confirm and arrange pickup
🚚 Return Shipping Cost
• Error on our side (damaged or wrong item) ← we cover the full shipping cost
• Return for personal reasons ← shipping cost is covered by the customer
💰 Refund After Return
Once the item is received and inspected:
🔵 K-Net — up to 10 business days
🔵 Visa / Mastercard — up to 15 business days
🔵 Cash on Delivery — store credit or bank transfer
📞 Contact Us
📱 WhatsApp
📧 Email
🌐 Contact form on our website
